excom.ai/telco
Built for Telecom Operators
Operational Intelligence. Customer Impact. TM Forum Alignment.
Key Use Cases
Customer Experience & Care
Unify customer data from CRM, ticketing, and service platforms
Spot early churn signals based on complaints, delays, or missed handovers
Reduce time-to-resolution by giving agents and bots real-time, full context
Network & Service Operations
Detect performance issues by product, region, or customer segment
Correlate network outages or degradations with support volume and customer impact
Automate SLA tracking and compliance reporting with real-time data
Delivery & IT Governance
Monitor program status, partner delivery, and team-level execution live
Expose blockers or delays across tools, and service layers
Replace static dashboards with system-verified, always-on reporting
AI Solutions for Strategic Success.
TM Forum Alignment
ExCom.ai/Telco is built natively on TM Forum Open APIs, ensuring seamless integration with existing BSS/OSS ecosystems. By aligning with TM Forum’s standards, we help telecom operators simplify architecture, improve interoperability, and accelerate ODA readiness — all while reducing time-to-value in complex environments.
Model Context Protocol (MCP)
At the core of our architecture is the Model Context Protocol (MCP) — an open, modular standard that enables real-time, role-aware access to business context across systems. MCP transforms static APIs into living interfaces, making data, logic, and tools instantly usable by people, processes, and intelligent agents.
ExCom.ai Platform
ExCom.ai/Telco provides telecom operators with a unified platform to surface, structure, and act on operational context. Whether it’s identifying SLA risks, resolving delivery blockers, or improving CX responsiveness — ExCom.ai/Telco connects the dots across systems and functions to drive faster, smarter decisions without dashboard fatigue or integration overhead.
Frequently Asked Questions (FAQ)
What is ExCom.ai/Telco?
It’s a modular platform that connects to your existing telecom systems and makes real-time operational context available across customer care, network operations, delivery, and architecture. No dashboards, no re-platforming — just answers that support better execution.
Who is it for?
It’s designed for telecom operators, system integrators, and transformation teams who want faster decision-making, better visibility, and TM Forum-aligned architecture.
What makes it different?
Unlike traditional tools that take months to deploy, ExCom.ai/Telco can be up and running in 4–6 weeks. It connects directly to your systems using open standards — no custom code, no data duplication, no disruption.
What are TM Forum Open APIs?
They’re a set of industry-standard interfaces used by telecom operators worldwide. ExCom.ai uses them to plug into your architecture cleanly and reliably.
What is the Model Context Protocol (MCP)?
MCP is a new standard that allows systems to share context — not just data. It makes your internal tools, APIs, and workflows smarter and easier to connect by turning them into modular, reusable components.
What’s in it for telecom operators?
Operators get a unified view of delivery, CX, and network performance — without relying on disconnected systems or dashboards. This improves governance, accountability, and customer satisfaction while reducing manual overhead.
What’s in it for partners and system integrators?
ExCom.ai/Telco acts as a “smart layer” on top of existing stacks, making transformation faster and more predictable.
Partners can deliver more value, with less friction — and align programs to TM Forum and MCP standards from day one.
What’s in it for vendors and platform providers?
Vendors can use ExCom.ai’s MCP layer to expose their capabilities in a way that is modular, TMF-compliant, and easy to integrate into broader ecosystems — making their solutions easier to adopt and scale within operator environments.