Telecommunications Intelligence

ExCom.ai transforms telecom operations through comprehensive business intelligence, customer analytics, and operational optimization, enabling telecommunications companies to enhance customer experience and operational efficiency.

Overview

Telecommunications companies manage complex subscriber bases, network operations, and service provisioning challenges. ExCom.ai integrates BSS (Business Support Systems), OSS (Operational Support Systems), and customer data to provide unified intelligence for strategic decision-making.

Platform Statistics

130+ Integrated Tools across 10 business domains
68 TM Forum Open APIs for seamless integration
28 AI-Powered Features for intelligent automation
34 Critical Operations protected with enterprise security

Core Value Proposition

Triangulate the Truth: Cross-reference data from multiple sources to eliminate blind spots and ensure decision accuracy
Predictive Business Intelligence: Anticipate market shifts, customer behavior, and operational challenges with 91% accuracy
Enterprise-Grade Infrastructure: Built on TM Forum standards with comprehensive capabilities
Instant Strategic Response: Orchestrate complex business responses across all operational domains in real-time

Success Story: Major Telecom Provider

Challenge: BSS stack integration and operational governance across telecom operations

Implementation: ExCom.ai integration exploring BSS (Business Support Systems) enhancement for comprehensive operational intelligence

Results:

AI-powered operational governance across multiple operator networks
Enhanced decision-making in service provisioning and fault management
Improved network operations through real-time analytics
Better customer experience through data-driven insights

Key Business Intelligence Capabilities

Revenue & Financial Analysis

Comprehensive revenue analytics and financial intelligence for telecom operations.

Example Questions You Can Ask:

"What is our total monthly recurring revenue (MRR)?"
"Show me revenue by customer segment"
"Calculate our average revenue per user (ARPU) by segment"
"What is our revenue growth rate month-over-month?"
"Show revenue breakdown by subscription plan"
"Which customers generate the most revenue?"
"What is our revenue at risk from suspended accounts?"
"Calculate lifetime value (LTV) by customer segment"

Business Impact:

Real-time revenue visibility and forecasting
Optimized pricing strategies based on segment analysis
Improved financial planning and budget accuracy
Enhanced revenue protection and growth initiatives

Customer Analytics & Segmentation

Advanced customer intelligence for better service delivery and customer experience optimization.

Example Questions You Can Ask:

"How many new customers did we acquire this month?"
"Show customer acquisition cost (CAC) by segment"
"What is our customer retention rate?"
"List our top 20 customers by revenue"
"Show customer count by segment and status"
"Which segments have the highest churn rate?"
"How many customers are in each account status?"
"Show customer distribution by geography/region"

Business Impact:

Enhanced customer experience through data-driven insights
Optimized customer acquisition strategies
Improved customer lifetime value management
Better customer segmentation and targeting

Churn & Retention Intelligence

Proactive churn prediction and retention strategies through advanced analytics.

Example Questions You Can Ask:

"Analyze our churn rate and identify at-risk customers"
"Show churn analysis by customer segment"
"Which customers are most likely to churn?"
"What are the primary reasons for customer churn?"
"Calculate our monthly churn rate"
"Show customers with decreasing usage patterns"
"List high-value customers at risk of churn"
"What is our trial-to-paid conversion rate?"

Business Impact:

Proactive churn prevention and customer retention
Improved customer lifetime value through retention
Reduced customer acquisition costs
Enhanced customer satisfaction and loyalty

Trial & Customer Onboarding

Optimize trial conversion and customer onboarding processes for improved acquisition efficiency.

Example Questions You Can Ask:

"Analyze trial customers and conversion opportunities"
"Show trial customer breakdown by segment"
"Which trial customers are highest value?"
"What is our trial conversion rate by segment?"
"List trials that are about to expire"
"Show trial customer engagement metrics"

Business Impact:

Improved trial-to-paid conversion rates
Optimized onboarding processes and customer experience
Enhanced customer acquisition efficiency
Better trial program performance and ROI

Pricing & Plan Optimization

Intelligent pricing strategies and plan optimization based on customer behavior and market dynamics.

Example Questions You Can Ask:

"Show revenue by subscription plan"
"Which plans have the highest churn?"
"What is the average plan value by segment?"
"Show customer distribution across pricing tiers"
"Calculate plan-specific ARPU"
"Which plans generate the most revenue?"

Business Impact:

Optimized pricing strategies and plan structures
Improved revenue per customer through upselling
Enhanced competitive positioning
Better customer value proposition alignment

Growth & Performance Metrics

Comprehensive growth analytics and performance measurement for strategic planning.

Example Questions You Can Ask:

"Calculate our net revenue retention (NRR)"
"Show month-over-month customer growth"
"What is our customer acquisition rate?"
"Calculate our expansion revenue"
"Show upsell and cross-sell opportunities"
"What is our gross revenue retention?"

Business Impact:

Data-driven growth strategies and initiatives
Improved customer expansion and upselling
Enhanced competitive market positioning
Better strategic planning and forecasting

Operational Intelligence

Network & Service Operations

Real-time network performance monitoring and service optimization.

Key Capabilities:

Network performance analytics and optimization
Service provisioning intelligence and automation
Fault management and resolution optimization
Customer experience monitoring and improvement

Example Applications:

Real-time network performance dashboards
Automated service provisioning workflows
Predictive maintenance and fault prevention
Customer experience scoring and optimization

Business Process Automation

Streamlined business processes and operational efficiency through intelligent automation.

Key Capabilities:

Automated reporting and dashboard generation
Business process optimization and automation
Compliance monitoring and management
Performance tracking and optimization

Business Impact:

Operational governance across multiple operators
Improved service delivery and customer satisfaction
Reduced operational costs and manual effort
Enhanced compliance and audit readiness

Strategic Decision Support

Market Intelligence & Strategy

Strategic market analysis and competitive intelligence for informed decision-making.

Example Strategic Questions:

"What are our biggest revenue opportunities?"
"Identify our most profitable customer segments"
"Show competitive positioning by segment"
"What is our market share by segment?"
"Analyze customer concentration risk"
"Show revenue concentration by customer"
"What is our customer acquisition efficiency?"

Growth & Expansion Planning

Data-driven growth strategies and market expansion planning.

Key Capabilities:

Market opportunity identification and analysis
Customer segment expansion strategies
Service portfolio optimization
Competitive analysis and positioning

Business Impact:

Strategic market expansion and growth
Optimized service portfolio and offerings
Enhanced competitive market position
Improved strategic decision-making

Technical Integration

BSS/OSS System Integration

TM Forum Aligned Architecture:

Compliant with TM Forum standards for telecommunications operations
Standardized APIs and data models for seamless integration
Best practice frameworks for operational excellence
Open Digital Architecture (ODA) compatibility

Business Support Systems (BSS):

Customer management and billing systems
Order management and service provisioning
Revenue management and financial systems
Customer relationship management (CRM)

Operational Support Systems (OSS):

Network management and monitoring
Service assurance and fault management
Performance management and optimization
Configuration and inventory management

Real-Time Analytics

Customer Intelligence:

Real-time customer behavior analytics
Service usage patterns and trends
Customer satisfaction and experience metrics
Churn prediction and prevention models

Network Intelligence:

Network performance monitoring and optimization
Service quality measurement and improvement
Capacity planning and resource optimization
Fault prediction and prevention systems

Implementation Success

Proven Results

AI-powered operational governance across 70+ potential operators
Enhanced decision-making in service provisioning and fault management
Improved customer experience through data-driven insights
Better network operations through real-time analytics

ROI Expectations

23% Revenue Growth: Typical 90-day result from market-driven optimization
35% Churn Reduction: Predictive retention and targeted engagement
42% Efficiency Gains: Realized via intelligent automation at scale
6 months ROI Achievement: Investment typically paid back in under 6 months
30% improvement in customer retention rates
25% reduction in operational costs
40% faster service provisioning
20% increase in revenue per customer

Ready to transform your telecommunications operations? Contact our telecom specialists to discuss BSS/OSS integration and operational intelligence solutions tailored for your network.