Frequently Asked Questions
Common questions about ExCom.ai's Decision & Operations Intelligence Platform.
Platform & Technology
What is ExCom.ai?
ExCom.ai is a Decision & Operations Intelligence Platform that connects systems, knowledge, and teams into one unified AI-powered environment. We transform data from ERP, CRM, and operational systems into real-time insights and guided decision workflows, enabling organizations to make faster, better-informed, and executable decisions.
How is ExCom.ai different from traditional BI tools?
ExCom.ai is not a business intelligence (BI) tool — it's the intelligence layer that sits above and between them. While BI platforms like Power BI, Tableau, and Qlik specialize in visualizing data, ExCom.ai provides the reasoning and decision context behind it. In short, BI shows what happened — ExCom.ai helps decide what to do next.
What AI models does ExCom.ai support?
We support multiple cutting-edge AI models including:
- GPT-5 (OpenAI)
- Claude Sonnet 4.5, Claude Haiku 4.5, Claude Opus 4.1
- Mixtral 8×7B, LLaMA 3
- Industry-Specific Models: BloombergGPT for financial analysis, FinGPT for financial intelligence and planning
Can ExCom.ai run in our own datacenter?
Yes! We offer sovereign deployment where the complete platform runs in your datacenter with locally hosted models. We also support air-gapped environments with full functionality in isolated networks with no external connectivity. All data and AI processing remains within your geographic and regulatory boundaries.
How does the autodiscovery feature work?
Our autodiscovery technology automatically explores and learns about data models across your enterprise infrastructure. It then connects one of our 400+ integration adapters to explore data and execute decisions directly on your systems — no manual configuration required.
Integration & Implementation
How long does implementation take?
Typical deployment is 6-8 weeks:
- Weeks 1-2: Assessment & Planning
- Weeks 3-4: Foundation (Core API implementation, data integration)
- Weeks 5-6: Enhancement (Advanced features, automation)
- Weeks 7-8: Optimization (Performance tuning, user training)
What systems can ExCom.ai connect to?
We have 400+ pre-built connectors including:
- ERP Systems: SAP, Oracle, Microsoft Dynamics, NetSuite
- CRM Platforms: Salesforce, HubSpot, Microsoft Dynamics CRM
- Financial Systems: QuickBooks, Xero, SAP Finance, Oracle Financials
- Data Warehouses: Snowflake, BigQuery, Redshift, Azure Synapse
- Productivity Tools: Microsoft 365, Google Workspace, Slack, Teams
- Industry-Specific: Manufacturing MES, Telecom BSS/OSS, Healthcare EMR
Do we need to migrate our existing data?
No! ExCom.ai works with your existing infrastructure without requiring data movement or system changes. Our platform connects to your systems where they are and provides unified intelligence across all of them.
Is ExCom.ai TM Forum compliant?
Yes, ExCom.ai is TM Forum-aligned and supports TM Forum Open APIs for telecommunications operators, ensuring seamless integration with telecom BSS/OSS infrastructure.
Security & Compliance
What security features does ExCom.ai provide?
Data Protection:
- Encryption in Transit: TLS 1.3 for all data transmission
- Encryption at Rest: AES-256 encryption for all stored data
- Key Management: AWS KMS with customer-managed keys option
- Data Isolation: Logical separation with tenant isolation
Access & Authentication:
- Multi-Factor Authentication: TOTP, SMS, and hardware token support
- Single Sign-On: SAML 2.0 and OpenID Connect integration
- Role-Based Access Control: Granular permissions with custom role definitions
- API Security: OAuth 2.0 with rate limiting and request validation
What compliance certifications does ExCom.ai have?
We maintain security and compliance frameworks appropriate for enterprise deployment. Reach out to us and we can explain more about our specific compliance capabilities and certifications relevant to your industry and regulatory requirements.
Can ExCom.ai be deployed on-premises?
Yes, we offer multiple deployment options:
- Cloud Native: Fully managed cloud deployment with auto-scaling
- Private Data Center: Cloud-native architecture in your private datacenters
- Hybrid Cloud: Combination of cloud and private deployment
- Sovereign Deployment: Complete platform in customer datacenter with local models
Business Value & ROI
What kind of ROI can we expect?
Typical ROI includes:
- Investment Payback: 4-8 months
- Annual ROI: 200-400% in year one
- Operational Efficiency: 30-50% reduction in manual processes
- Decision Speed: 60% faster strategic decision-making
- Reporting Efficiency: 70% reduction in manual reporting effort
What industries does ExCom.ai serve?
We have proven success across multiple industries:
- Manufacturing: Production optimization, supply chain management, financial planning
- Telecommunications: Network operations, customer analytics, revenue management
- Government & Public Sector: Performance management, policy planning, compliance
- Private Equity: Portfolio management, deal execution, investment analysis
- Financial Services: Risk management, regulatory compliance, performance monitoring
Can you provide customer success examples?
Manufacturing Operations (Latin America): Reach out to us and we can explain more about our manufacturing customer success stories and measurable business improvements.
Government Deployments:
- Enhanced planning and performance intelligence
- Improved operational decision-making
- Better resource allocation and governance
Getting Started
How do we get started with ExCom.ai?
- Executive Briefing: Schedule leadership presentation and Q&A
- Technical Assessment: Conduct detailed technical evaluation
- Business Case Development: Calculate ROI and business impact
- Implementation Planning: Develop detailed project plan
Do you offer a free trial?
We provide Proof of Concept deployments with limited scope validation using real data, followed by pilot deployments for single business units before full enterprise rollout.
What support do you provide during implementation?
Professional Services:
- Technical Consulting: Expert guidance for complex integrations
- Project Management: Dedicated project management for enterprise implementations
- Custom Development: Specialized customization when required
- Training Services: Comprehensive user and administrator training
Support Levels:
- Basic Support: Email and documentation
- Premium Support: Phone, email, and priority response
- Enterprise Support: Dedicated support team and SLA guarantees
How do we contact ExCom.ai?
Headquarters: Dubai, UAE
Leadership Team:
- CEO: Peter Larnholt
- CTO/COO: Nelson Bolanos
For inquiries about implementation, partnerships, or technical questions, please contact our team.
What if we have unique requirements?
ExCom.ai's flexible API framework supports custom integrations for proprietary systems. Our professional services team can work with you to develop specialized solutions that meet your unique business requirements while maintaining the platform's core intelligence capabilities.
Have a question not covered here? Contact our team for personalized assistance with your specific requirements.