Privacy Policy
Last updated: December 2024
Overview
ExCom.ai ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Information We Collect
Information You Provide
- Contact information — name, email address, phone number, company name when you fill out forms or contact us
- Account information — credentials and preferences when you create an account
- Communication data — messages, feedback, and correspondence you send us
Information Collected Automatically
- Usage data — pages visited, time spent, clicks, and navigation patterns
- Device information — browser type, operating system, device type
- Location data — general geographic location based on IP address
We use Google Analytics to understand how visitors use our website. This collects anonymised usage data.
How We Use Your Information
We use collected information to:
- Provide and improve our services
- Respond to your enquiries and requests
- Send relevant communications about our products (with your consent)
- Analyse website usage to improve user experience
- Comply with legal obligations
We do not:
- Sell your personal data to third parties
- Use your data to train AI models without explicit consent
- Share your information with advertisers
Data Protection
We implement appropriate security measures to protect your data:
- Encryption — TLS 1.3 for data in transit, AES-256 for data at rest
- Access controls — role-based access, multi-factor authentication
- Regular audits — security assessments and penetration testing
- Data minimisation — we only collect what we need
Your Rights
You have the right to:
- Access — request a copy of your personal data
- Correction — request correction of inaccurate data
- Deletion — request deletion of your data
- Portability — receive your data in a structured format
- Objection — object to processing of your data
- Withdraw consent — withdraw consent at any time
To exercise these rights, contact us at privacy@excom.ai.
Cookies
We use cookies to:
- Remember your preferences
- Understand how you use our website
- Improve our services
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Third-Party Services
We use the following third-party services:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics | Website analytics | Google Privacy |
| Google Cloud | Infrastructure | Google Cloud Privacy |
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. When data is no longer needed, we securely delete or anonymise it.
International Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses.
Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
For privacy-related questions or to exercise your rights:
Email: privacy@excom.ai
Address: ExCom.ai [Your business address]
Supervisory Authority
If you are unsatisfied with our response to a privacy concern, you have the right to lodge a complaint with your local data protection authority.