Context Mesh - Process Automation
Every organization has the same problem: business processes span multiple systems, and half of those systems are legacy infrastructure that doesn't play nice with anything else.
Context Mesh bridges those gaps. It creates a unified layer over your existing systems - including the messy ones - and lets you run business logic across all of them.
Two Things It Does
1. Bridges legacy systems
Your 15-year-old ERP doesn't have a proper API. Your billing system's data model is a nightmare. Customer records live in three different places. Context Mesh compensates for all of that, creating a clean interface over whatever you've got.
2. Captures how your business works
Playbooks are plain-language descriptions of business processes. They're both executable (the system runs them) and readable (executives can understand them). Your unique business logic stops being tribal knowledge trapped in people's heads.
Where Organizations Use It
Messy Multi-System Processes
The situation: Processing a customer request requires touching billing, CRM, inventory, and notifications. The billing system is ancient. The CRM API times out randomly. Nobody knows all the edge cases.
With Context Mesh: Write a playbook that documents the full process. Context Mesh handles the system bridging and executes consistently every time.
Operations That Need Consistency
The situation: Credit approvals depend on who's handling them. Different agents apply policies differently. There's no audit trail of how decisions were made.
With Context Mesh: The playbook defines the rules. Every credit decision follows the same logic. Full audit trail of what happened and why.
Executive Understanding
The situation: A new executive joins. They ask "how do we handle pricing exceptions?" The answer involves talking to five people and getting five slightly different explanations.
With Context Mesh: "Here's the pricing exception playbook." It shows exactly how it works - the rules, the thresholds, the escalation paths. Clear, current, and the same version everyone uses.
Legacy System Modernization
The situation: You want to modernize, but you can't rip and replace everything at once. The old systems need to keep working while you transition.
With Context Mesh: Create a unified layer now. Business logic works across old and new systems. Migrate piece by piece without breaking processes.
Real Example
A telecom handles thousands of billing disputes monthly. Their infrastructure:
- 20-year-old billing system (barely functional API)
- Customer data in CRM and a legacy database
- Credit policy in a Word document that's never quite current
Before: Disputes take days. Agents log into multiple systems. Policy application varies by who handles it. Executives can't see how credits are actually being applied.
After:
- Playbook captures the credit policy clearly
- Context Mesh bridges the billing system limitations
- Customer data unified automatically
- Most disputes resolve in seconds
- Executives read the playbook to understand exactly how it works
The Playbook Advantage
Playbooks are unique to your company because your business is unique.
- How you calculate credit limits
- Your escalation paths
- The exceptions you make for long-tenure customers
- How different regions handle things differently
This institutional knowledge becomes explicit, documented, and executable. New hires can read it. Auditors can see it. Executives can understand it.
Getting Started
Pick something that hurts:
- A process that touches too many systems
- Something that depends too much on specific people's knowledge
- An area where inconsistency causes problems
Document how it should work. Connect the relevant systems. Let Context Mesh handle the execution.