Context Mesh - Business Playbooks
Part of the ExCom.ai Platform
What It Is
Context Mesh creates a unified layer over your systems - even the messy legacy ones that don't have clean APIs or well-structured databases. It bridges the gaps in your technical infrastructure so your business logic can work across everything.
You document your business processes as "playbooks" - plain-language descriptions of how things work at your company. These playbooks become both executable automation and institutional knowledge that supports executive decision-making.
The Problem It Solves
Most organizations run on a mix of modern systems and legacy infrastructure. The ERP is 15 years old. The billing system has an API that sort of works. Customer data lives in three places. Getting these systems to work together is a constant headache.
Meanwhile, the knowledge of how the business actually works lives in people's heads. When someone asks "how do we handle X situation?" the answer depends on who you ask.
Context Mesh solves both problems:
- Technical: It compensates for legacy systems that lack proper APIs, creating a clean interface over messy infrastructure
- Knowledge: Playbooks capture how your business works in a format that's both human-readable and machine-executable
Business Playbooks
A playbook documents a business process - the goals, the steps, the decision rules, the edge cases. Written in plain language, not code.
Why this matters:
For operations: Playbooks execute automatically across your systems. A billing dispute doesn't require someone to log into four different systems - Context Mesh handles it.
For executives: Playbooks show exactly how the business operates. When you need to understand "what happens when a customer churns?" or "how do we calculate credit limits?" - it's documented, clear, and current.
For the organization: Your unique business logic is captured explicitly. It's not trapped in one person's head or buried in code nobody understands.
Bridging Legacy Systems
Context Mesh doesn't require your systems to have perfect APIs. It works with what you have:
- No API? Context Mesh can work with database queries, file exports, or screen-level automation
- Inconsistent data? The mesh normalizes and reconciles across sources
- Partial integrations? It fills the gaps between what systems can and can't do
The result: a unified layer where your business logic can operate, regardless of the technical debt underneath.
Example: How It Works Together
A telecom company has:
- A 20-year-old billing system with a clunky API
- Customer data split between CRM and a legacy database
- Business rules for credits that exist only in a policy document
Without Context Mesh: Disputes take 3-5 days. Agents access multiple systems. Policy application is inconsistent. Executives can't see how credits are being applied.
With Context Mesh:
- The playbook documents the credit policy clearly
- Context Mesh bridges the billing API limitations
- Customer data is unified from both sources
- Disputes resolve in seconds with consistent policy application
- Executives can read the playbook to understand exactly how credit decisions work
Executive Decision Support
Playbooks aren't just for automation. They're documentation of how your business actually operates.
Strategic planning: "Show me how our pricing exceptions work" - read the playbook.
Risk assessment: "What happens if a key supplier fails?" - check the playbook for supplier management.
New executive onboarding: "How does this company handle customer escalations?" - here's the playbook.
Audit and compliance: "What's our process for X?" - it's documented, versioned, and executable.
Every company's playbooks are unique because every company operates differently. Context Mesh captures that uniqueness.
What You Get
- System connectors - Bridge to your existing infrastructure, including legacy systems
- Playbook editor - Write and manage business logic in plain language
- Execution engine - Runs playbooks across your systems
- Decision support - Use playbooks to understand how the business works
- Audit trail - Complete log of what happened and why
Getting Started
Most organizations start with one of two approaches:
Operations-first: Pick a high-volume process that touches multiple systems. Document it as a playbook. Let Context Mesh execute it.
Knowledge-first: Document how key business processes work. Use playbooks to create institutional knowledge. Add automation later.
Either way, you end up with both: clear documentation of how your business works, and automated execution across your systems.
Context Mesh turns your business knowledge into a unified layer - bridging legacy systems, documenting how you operate, and executing your unique processes automatically.